DIGITAL NED & Adviser
An accomplished digital adviser…
With an in depth experience of delivering large transformation projects and after working in both PwC and Accenture, I now work closely with Boards and Senior Leadership Teams on helping them become digital focused. I have helped varied organisations implement digital solutions to enhance both customer and employee experiences as well as generate increased revenues, develop digital capability, improve operational efficiency and cost reduction.
I’m a strong leader in digital strategy and transformation. I’ve worked extensively with senior executives and Boards to create strategies to help organisations to become innovative in a digital and customer centric world. Developing strong client relationships and delivering exceptional results is at the heart of what I achieve. I’ve advised, at the strategy level, many high profile digital projects all within challenging deadlines and strict budgets.
Excellence into action…
My approach is challenging, solid, realistic and a source of practical help, information, and encouragement to Boards and Senior Leadership Teams who are committed to creating, building and delivering their digital journey.
My expertise lies in:
- Experience – customer, end user and employee experience
- Analytics – channel, customer and operational/service analytics
- Strategy – aligning digital and organisational strategies
- New and improved digital channels – responsive portal, full automated self service, robotics process automation
- Digital marketing and pro active communications– personalisation, targeted campaigns
- Mobile workforce – effective front line, case management, workforce journeys, mobile technology
- Integrating the front and back office
“The best way for me to sum up my experience of working with Ann is that I have never wrote so few notes yet come out of the experience with so many ideas and feeling like I have achieved so much. Always thought provoking, motivating and inspiring but always grounded by a sense of realism that makes it actually work in practice!”
Claire Bedwell, Client Services Director, HWC Ltd