This blog aims to share and stimulate dialogue around ideas for small business development and growth.
There isn’t enough scarcity! There are hundreds of design agencies in each city, thousands of law firms, trainers, consultants, cafes, bed & breakfasts, widget makers and art galleries. Not to mention the thousands of photographers graduating from UK universities this year.
They are all ‘me too’ products and everything looks the same. A walk down any high street can be soul destroying. One store after another selling the same stuff, for the same price, offering the same deals with the same mediocre service. There is nothing scare in the high street anymore, just an abundance of sameness. And, again, it’s the same in most industries.
Things that were scare in the past are not anymore; products, food, technology, advice and much more. They have become easy to find and easy to purchase. Scarcity has shifted from the physical. When you sell something in abundance, you know it doesn’t take much for someone else to move in on your territory, sell what you sell for half the price, leaving you scratching your head, wondering where your business model went wrong. Wetherspoons is a great case study here.
Scarcity seems to be directly linked to value and desire. You ban a book, people flock to buy it. Wii have used scarcity tactics for their product but that’s not what I mean, that’s just simple old marketing tactics. True scarcity is trust, sincerity, authenticity, true innovation, long term relationships and collaboration, not Apple marketing ‘limited supply’ of the latest generation of iPhones!
Perhaps marketing is to blame. It was the ‘get out clause.’ Crap, ‘me too’ products were okay because huge investment in mass marketing managed to shift them. At the same time it possibly stifled innovation. The biggest US pharmaceutical company has $200 billion in sales, yet they only spend 14% on R&D and 31% on marketing and administration. At the same time new drug registrations have reduced from fifty a year in the 1990’s to about 20 today!
So whilst we have been concentrating on marketing that led to abundance, we forgot about innovation that created scarcity. Frankly speaking, unless you find something scarce in your business, the next couple of years are going to be very difficult. Business cannot sustain itself on an abundant business model where everyone is fighting for their part of the pond. Unless, of course, you have an abundance of cash to see you through until you find something scarce.
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