CUSTOMER & DIGITAL SPECIALIST
An accomplished customer & digital strategist…
With an in depth experience of delivering large transformation projects and after working in both PwC and Accenture, Ann now runs her own consultancy practice. She has helped organisations implement digital solutions to enhance both customer and employee experiences as well as revenue generation, people capability, operational efficiency and cost reduction.
Ann is a strong leader in customer experience and digital transformation and has worked extensively with senior executives and Boards to create strategies to help organisations to become competitive in a digital and customer centric world. Developing strong client relationships and delivering exceptional results is at the heart of what Ann achieves. She has run many high profile customer experience and digital projects all within challenging deadlines and strict multi million pound budgets.
Excellence into action…
Ann’s approach is challenging, solid, realistic and a source of practical help, information, and encouragement to organisations who are committed to creating, building and delivering their customer and digital transformation journey.
- Experience – customer, end user and employee experience
- Analytics – channel, customer and operational/service analytics
- Strategy – aligning customer and employee experience strategies
- New and improved digital channels – responsive portal, full automated self service, robotics process automation
- Digital marketing and pro active communications– personalisation, targeted campaigns
- Mobile workforce – effective front line, case management, workforce journeys, mobile technology
- Integrating the front and back office
“The best way for me to sum up my experience of working with Ann is that I have never wrote so few notes yet come out of the experience with so many ideas and feeling like I have achieved so much. Always thought provoking, motivating and inspiring but always grounded by a sense of realism that makes it actually work in practice!”
Claire Bedwell, Client Services Director, HWC Ltd