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	<title>Ann Holman &#187; Customer Service</title>
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	<link>http://annholman.co.uk</link>
	<description>This blog aims to share and stimulate dialogue around ideas for small business development and growth.</description>
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		<title>Josh Chandler &#8211; Interview</title>
		<link>http://annholman.co.uk/marketing/josh-chandler-interview/</link>
		<comments>http://annholman.co.uk/marketing/josh-chandler-interview/#comments</comments>
		<pubDate>Tue, 20 Jul 2010 06:48:37 +0000</pubDate>
		<dc:creator>Ann</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Connection]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Future Trends]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Talent]]></category>
		<category><![CDATA[business relationship]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Josh Chandler]]></category>
		<category><![CDATA[people to people]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://annholman.co.uk/?p=1023</guid>
		<description><![CDATA[I had the pleasure of chatting to Josh Chandler last week where we discussed social media and its role in small business. Download it here:
http://joshchandlerblog.com/
It&#8217;s only 15 minutes long and just trying to get some thinking going!

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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Beauty in Business</title>
		<link>http://annholman.co.uk/leadership/beauty-in-business/</link>
		<comments>http://annholman.co.uk/leadership/beauty-in-business/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 10:38:43 +0000</pubDate>
		<dc:creator>Ann</dc:creator>
				<category><![CDATA[Connection]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[management behaviour]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[business management]]></category>
		<category><![CDATA[paradigm]]></category>
		<category><![CDATA[thinking differently]]></category>

		<guid isPermaLink="false">http://annholman.co.uk/?p=1014</guid>
		<description><![CDATA[
We&#8217;re going on a treasure hunt today. The prize is finding the beauty in our business. Beauty is everywhere. That building across the street, in the walk you have just been on. The book you have just read, in the lunch you have just eaten, or the photo you just took. Perhaps even in the [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>&#8220;Can I borrow a cup of sugar?&#8221;</title>
		<link>http://annholman.co.uk/marketing/can-i-borrow-a-cup-of-sugar/</link>
		<comments>http://annholman.co.uk/marketing/can-i-borrow-a-cup-of-sugar/#comments</comments>
		<pubDate>Mon, 05 Jul 2010 10:59:48 +0000</pubDate>
		<dc:creator>Ann</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[business relationship]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[management behaviour]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[relationships]]></category>

		<guid isPermaLink="false">http://annholman.co.uk/?p=997</guid>
		<description><![CDATA[
Remember the old saying &#8220;going to borrow a cup of sugar&#8221; Referred to as the best way of getting to meet or know your neighbour. Just occurred to me, that perhaps we should do this more often in business. 
Today is a lot about connections and relationships. We need to get out and about more [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Defining the business community</title>
		<link>http://annholman.co.uk/marketing/defining-the-business-community/</link>
		<comments>http://annholman.co.uk/marketing/defining-the-business-community/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 13:17:00 +0000</pubDate>
		<dc:creator>Ann</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Connection]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Future Trends]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Participation]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[business relationship]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[business community]]></category>
		<category><![CDATA[business eco system]]></category>
		<category><![CDATA[business relationships]]></category>

		<guid isPermaLink="false">http://annholman.co.uk/?p=981</guid>
		<description><![CDATA[Moving that static database where you ‘buy’ customers to a healthy, engaging, vibrant business community isn’t going to be easy, no one said it was. It’s also a long and windy road too. However, the only limitations to it are what you place on it, not your customers, nor, the community you already have. There [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Binding the loose connections</title>
		<link>http://annholman.co.uk/marketing/binding-the-loose-connections/</link>
		<comments>http://annholman.co.uk/marketing/binding-the-loose-connections/#comments</comments>
		<pubDate>Thu, 10 Jun 2010 12:50:24 +0000</pubDate>
		<dc:creator>Ann</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Connection]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Future Trends]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Participation]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[business relationship]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[business community]]></category>
		<category><![CDATA[business eco system]]></category>
		<category><![CDATA[competitive advantage]]></category>
		<category><![CDATA[competitiveness]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[stakeholders]]></category>

		<guid isPermaLink="false">http://annholman.co.uk/?p=958</guid>
		<description><![CDATA[
If competitive advantage has nervously changed its position to one of constant innovation, talent and customer experience, how do we make a sustainable business out of a profusion of ideas?
A plethora of questions come to mind; How do we work co-operatively with competitors? How do we cope with &#8216;open&#8217; and &#8216;free&#8217; systems? How do we [...]]]></description>
		<wfw:commentRss>http://annholman.co.uk/marketing/binding-the-loose-connections/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Seeing systems in a different light</title>
		<link>http://annholman.co.uk/leadership/seeing-systems-in-a-different-light/</link>
		<comments>http://annholman.co.uk/leadership/seeing-systems-in-a-different-light/#comments</comments>
		<pubDate>Fri, 28 May 2010 10:21:51 +0000</pubDate>
		<dc:creator>Ann</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[management behaviour]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[process management]]></category>
		<category><![CDATA[rules and regulations]]></category>
		<category><![CDATA[systems]]></category>

		<guid isPermaLink="false">http://annholman.co.uk/?p=895</guid>
		<description><![CDATA[
Despite what we may think, humans need systems and structure. We know groups of people best perform when there is a set of boundaries in place covering expectations, behaviours, beliefs and how things will work. But why do they have to be overbearing, cumbersome and bogged down in irrelevent detail? In their purest form, systems [...]]]></description>
		<wfw:commentRss>http://annholman.co.uk/leadership/seeing-systems-in-a-different-light/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting my goat!</title>
		<link>http://annholman.co.uk/marketing/getting-my-goat/</link>
		<comments>http://annholman.co.uk/marketing/getting-my-goat/#comments</comments>
		<pubDate>Thu, 27 May 2010 09:08:41 +0000</pubDate>
		<dc:creator>Ann</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[authenticity]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[management behaviour]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[passion and purpose]]></category>
		<category><![CDATA[product packaging]]></category>
		<category><![CDATA[website navigation]]></category>

		<guid isPermaLink="false">http://annholman.co.uk/?p=890</guid>
		<description><![CDATA[There is a lot of dispiriting going on. There must be something in the air. I&#8217;ve made a list:
1. My local Caffe Nero&#8217;s not offering free wifi.
2. Companies House making it nigh impossible for you to do business with them, as their website is an entanglement of mush thats completely unusable.
3. The Chelsea Building Society [...]]]></description>
		<wfw:commentRss>http://annholman.co.uk/marketing/getting-my-goat/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The obligation of transition</title>
		<link>http://annholman.co.uk/marketing/the-obligation-of-transition/</link>
		<comments>http://annholman.co.uk/marketing/the-obligation-of-transition/#comments</comments>
		<pubDate>Mon, 24 May 2010 09:57:05 +0000</pubDate>
		<dc:creator>Ann</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Connection]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Future Trends]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[authenticity]]></category>
		<category><![CDATA[business relationship]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[management behaviour]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[influencers]]></category>
		<category><![CDATA[offline marketing]]></category>
		<category><![CDATA[online marketing]]></category>
		<category><![CDATA[social networking]]></category>

		<guid isPermaLink="false">http://annholman.co.uk/?p=886</guid>
		<description><![CDATA[
The trouble with online stuff is we forget how powerful offline influencers still are. You can plot this on a continuum. At one end of the scale are the people who aren&#8217;t even online yet save email. At the other end are those people who spend most of their lives online. For those of us [...]]]></description>
		<wfw:commentRss>http://annholman.co.uk/marketing/the-obligation-of-transition/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>HANG on &#8211; Distinctive</title>
		<link>http://annholman.co.uk/marketing/hang-on-distinctive/</link>
		<comments>http://annholman.co.uk/marketing/hang-on-distinctive/#comments</comments>
		<pubDate>Thu, 06 May 2010 11:48:33 +0000</pubDate>
		<dc:creator>Ann</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Creative Thinking]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Future Trends]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[e-books]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[ann holman]]></category>
		<category><![CDATA[distinctive]]></category>
		<category><![CDATA[eBook]]></category>
		<category><![CDATA[growing business]]></category>
		<category><![CDATA[Hang on]]></category>

		<guid isPermaLink="false">http://annholman.co.uk/?p=830</guid>
		<description><![CDATA[The first Word from &#8216;Hang On&#8217; the new eBook provided by Phil Rees @ www.defacethis.com
Being distinctive defines us. Distinctive is about people (there is that word again) having a distinct idea of us in their mind. For a lot of companies, it’s easier to remain indistinctive than to become distinctive! Our product, even service is [...]]]></description>
		<wfw:commentRss>http://annholman.co.uk/marketing/hang-on-distinctive/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Reach to Recognition to Reputation&#8230;..</title>
		<link>http://annholman.co.uk/marketing/reach-to-recognition-to-reputation/</link>
		<comments>http://annholman.co.uk/marketing/reach-to-recognition-to-reputation/#comments</comments>
		<pubDate>Wed, 05 May 2010 08:09:16 +0000</pubDate>
		<dc:creator>Ann</dc:creator>
				<category><![CDATA[Brand]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Future Trends]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Participation]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[business relationship]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[ann holman]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[Mass marketing]]></category>
		<category><![CDATA[reputation]]></category>

		<guid isPermaLink="false">http://annholman.co.uk/?p=850</guid>
		<description><![CDATA[
A shift is a shift only if it sits in reality and that’s what’s happened in marketing. Mass marketing is redundant. It used to be about reach and recognition accompanied by the blind faith that some customers would drop out of the bottom. Marketing these days is all about reputation and credibility. Let me simply [...]]]></description>
		<wfw:commentRss>http://annholman.co.uk/marketing/reach-to-recognition-to-reputation/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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